Privacy Policy

For Puerto de Luna Pet Friendly & Family Suites it is a high priority to ensure the confidentiality of your personal information. We securely store your information in our records. This includes your personal information necessary to make a quote, make a reservation, and all information you provide on your Registration Card upon arrival at the hotel. Likewise, the security and confidentiality of credit card information is guaranteed if it has been left as a guarantee for a reservation, as a guarantee for expenses at the time of registration or to make charges for reservation and lodging. The information you provide us is not shared with unauthorized third parties. To continue; the details.


ADMINISTRADORA DAUVIL SA DE CV, known as Hotel Puerto de Luna, with address at Blvd. Francisco Medina Ascencio #2500, Zona Hotelera Norte, C.P. 48333 in the city of Puerto Vallarta, Jalisco, is in charge of collecting your personal data, as well as the use that is given to it, its safeguard and protection, as established by the Federal Law on Protection of Personal Data Held by individuals. The personal data collected is used to provide you with the lodging service offered by our establishment, inform you about changes therein, confirm financial data, in general, to comply with the obligations we have acquired with you. For the aforementioned purposes, we need to obtain the following personal data: Name(s), surname(s), address, home, cell phone and/or work telephone number, signature, email, Federal Taxpayer Registry (RFC), as well as as the number of your reservation(s). In case of guarantee deposits for reservations or lodging payment: Credit card number, cardholder name, expiration date and security code. For your protection these are not stored in any electronic system.

Additionally, we use your personal information to carry out quality evaluations of the service we provide, as well as offer you new services or promotions and inform you about changes in them. If you do not consent to your personal data being used to offer new services or promotions, or evaluations of the staff and services provided, please notify us by sending an email to Refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with this company. Therefore, if you do not express your refusal, it will be understood that you authorize the use of your personal information for these purposes.


Likewise, you are informed that under no circumstances do we request personal information that, according to the law, is considered sensitive, or whose improper use could give rise to discrimination or carry a serious risk for the latter, unless it is the intention of the contracting party to express it to effects of receiving a better service, such as any disability or physical and/or mental limitation, among others. In particular, data that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference are considered sensitive. In the collection and processing of said information, Puerto de Luna is committed and obliged to observe and comply with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility. That is, all the data we request from you is collected lawfully in accordance with the Law on Protection of Data Held by Private Parties, with your consent, collecting only and exclusively the pertinent, correct, updated and necessary data for the purpose. sole opportunity to provide you with the service you require from us. Puerto de Luna will preserve and safeguard the user’s personal information for as long as necessary to comply with the objectives and the Law on Protection of Data Held by Private Parties. Likewise, we inform you that your personal data will not be transferred, processed, or shared by institutions or people outside of this establishment.


This privacy notice may be changed or modified at any time to comply with legislative obligations, therefore, we are committed to keeping you informed of such situation through our websites. You have the right to access, rectify and cancel your personal data, as well as to oppose their processing, or revoke the consent for this purpose that you have given us, for which you can contact us directly.

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